Refund policy

DIVISSIM

RETURN POLICY PLEASE NOTE THAT RETURNS ARE NOT FREE OF CHARGE. RETURN SHIPPING COSTS APPLY.

Is it possible to return my order? Yes, it is.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receiving your order. In this case, your order must meet the following conditions:

  1. The order still contains all original parts, components and packaging exactly as received.

  2. The product has only been handled as necessary to inspect it. Damage caused by careless handling is excluded.

  3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.

  4. Any product defects must be reported immediately upon receipt.

  5. We reserve the right to charge the customer for return shipping costs.

  6. Returns will be processed within 7 working days and, provided all conditions are met, the refund will be approved within this period.

We reserve the right to refuse returned items if we believe they have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions above, please follow these steps to begin the return process.

  • Send an email to: divinissim@gmail.com

  • Please make sure your email includes the following:
    Order number
    Reason for the return request
    Photo of the product (if damaged)
    Customer's full name
    Customer's address

We will then contact you and provide you with the correct return address. Please do not send your return to the sender's address. We will provide the correct return address once your request has been received. You, the customer, are responsible for the return shipping costs.

The consumer has the right to withdraw in accordance with the following provisions if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their trade, business or profession.

A.

CANCELLATION POLICY

Right of Withdrawal

The withdrawal period is 14 days from the day on which you, or a third party appointed by you other than the carrier, takes possession of the goods.

As we operate a fully automated order processing system, orders are processed immediately after they are placed. Therefore, we are unable to stop the shipping process once it has begun, and cancellation or refunds are not possible until the goods have been received.

To exercise your right of withdrawal, you must inform DIVISSIM of your decision to withdraw from this contract by means of a clear statement (for example, by email). The withdrawal will be completed once we have received the returned goods. The cost of returning the goods shall be borne by the customer.

Registration for goods already in transit

As our products are shipped directly from Asia, delivery times may occasionally be longer than expected and are beyond our control. If your goods are already in transit, cancellation is no longer possible. Please wait until you receive your order and then return it. Of course, you may inform us of your intention to cancel in advance.

To ensure the fastest possible refund, we kindly ask you to send us proof of return shipment.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs (except any additional costs arising from your choice of a delivery method other than our least expensive standard delivery option), without undue delay and no later than 30 days from the day we receive both your notice of withdrawal and the returned goods.

We will use the same payment method that you used for the original transaction unless we have expressly agreed otherwise. You will not incur any fees for this reimbursement.

  1. ** ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.